Frequently Asked Questions

Scroll down to see shipping and returns policies.
If you cannot find the answer to your question here, please send us an email from Contact
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DO YOU DO CUSTOM WORK?
As much as I would love to be able to make one-off products that are requested, I simply don't have the time to create more products independent of those in the store.
It's not something I'm open to or accepting at this time.
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WHO MAKES YOUR PRINTS?
Each print is uniquely special, they are printed from originals that I make by hand. They are printed in my studio and hand cut to your specific size. The prints I produce are made on high quality paper and ink.
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WHEN DO YOU RELEASE A NEW WORK?
There is no set amount of products I create each month or set day I release them. Releases usually happen individually by piece or as a collection. All new releases are announced via social media or through my newsletter.
You can subscribe to my newsletter at the bottom of my contact page.
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SHIPPING TIMES AND EXPECTATIONS
The order is sent with ALL the purchased products.
If any product is missing, your order will not be shipped. You will be informed so that you can exchange it for another of the same value or request a refund for said product.
They are sent in a bubble bag or cardboard box depending on the products purchased, always well closed and protected.
Delighted Papers does NOT apply taxes to its products or to the total order.
All orders are processed and shipped within 2-4 business days. All orders are shipped in the order they are received.
A notification will be sent to you with the tracking number.
Please note that once a package leaves our facility, it is no longer under our control.
Canary Islands: 1-4 days
International: 3-12 weeks or more
Shipping will also depend on how long your package takes to process through customs.
If you have any problems during shipping, please contact your local post office immediately and/or us.
The customer is responsible for providing an updated shipping address.
** Customer is responsible for any import duties (customs handling), local taxes, or VAT associated with their order, WE WILL NOT BE HELD RESPONSIBLE FOR ANY OF THE CHARGES THAT MAY OCCUR. Please check with your local post office or customs department for any import duties, local taxes, or handling charges that may apply to your purchase.
If you have any problems with your order, please feel free to contact me! We can find a solution together :)
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RETURN POLICY
Delighted Papers offers a 14 calendar day return period from the date of receipt of the product.
Exclusive personalized products made for you are NOT returnable.
Any return the customer will be responsible for the shipping costs.
It will be sent by certified mail with its respective tracking number and the package documentation must be attached to the email address stationery@delightedpapers.com
The order to be returned must be in perfect condition and not have been used.
It must contain the same items received and in their original packaging.
IMPORTANT WHEN DELIVERY OF THE ORDER
If upon delivery of your order you see that your package has been tampered with (open, taped, broken, etc.)
YOU MUST REFUSE TO PICK IT UP
Please ask to open your package at your office to verify that no products are missing.
**Please note that Delighted Papers ships complete orders
If you decide to pick up the package , YOU DO SO AT YOUR OWN RESPONSIBILITY .
If any product is missing, broken, tampered with, etc.
Delighted Papers is NOT responsible .
NO AMOUNT WILL BE REFUNDED TO YOU
Since we will not know who manipulated said package and you decided to pick it up that way.
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WHO OWNS THE RIGHTS TO YOUR ARTWORK?
All rights to the artwork, illustrations and/or drawings are owned by ©Delighted Papers, including the right to make reproductions.
The client, buyer and/or collector may NOT reproduce or distribute any artwork, illustration and/or drawing without permission from Delighted Papers.
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DELIGHTED PAPERS
In order to comply with article 10 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform the user of our data:
Company name: SILVIA MARIA SANTANA RODRIGUEZ
Registered Office: Las Palmas de Gran Canaria, Las Palmas - Canary Islands - Spain Telephone: 623 968 683
Email: stationery@delightedpapers.com
Website: www.mariadpapers.com
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APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, the Courts and Tribunals of LAS PALMAS DE GRAN CANARIA, LAS PALMAS, CANARY ISLANDS being competent for the resolution of all conflicts derived or related to its use.